Analytics API

Aggregation service that collects and computes analytics from multiple platform services including inbox, CRM, customer, and revenue data.

Base Path: /api/v1/analytics Endpoints: 26

Key capabilities:

• Conversation analytics (volume, response times, resolution rates)
• CRM pipeline analytics (conversion rates, stage durations)
• Customer growth and segmentation metrics
• Revenue analytics and trends
• Agent performance metrics
• Channel-level analytics breakdowns
• Date range filtering and comparison