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Getting StartedIntroduction

Getting Started with VelaFlows

VelaFlows is an omnichannel customer support platform that lets you manage conversations across WhatsApp, Telegram, Messenger, Instagram, and more — all from a single API.

What You Can Do with the API

The VelaFlows API gives you programmatic access to everything in the platform:

  • Inbox — List, filter, assign, and reply to conversations across all channels
  • CRM — Create and manage leads, move them through pipeline stages, track activities
  • Messaging — Send WhatsApp templates, broadcast messages, and reply to conversations
  • Contacts — Create, update, and enrich customer profiles with custom properties
  • Automations — Trigger workflows, manage automation rules, and build integrations
  • AI Assistant — Query the knowledge base, generate suggested replies, and classify conversations
  • Webhooks — Subscribe to real-time events and react to platform activity instantly

Prerequisites

Before you begin, make sure you have:

  • A VelaFlows account at app.velaflows.com 
  • A workspace (created automatically during onboarding)
  • An API token (generated in Settings > Developer > API Tokens)

Quick Start

The fastest way to get up and running:

  1. Create an API token in your dashboard
  2. Make your first API call to list your conversations
  3. Explore the API reference to discover all available endpoints

Base URL

All API requests go through the VelaFlows gateway:

https://api.velaflows.com/api/v1

Next Steps

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