Inbox API

Manage conversations, messages, notes, assignments, SLA policies, canned responses, and inbox settings across all channels.

Base Path: /api/v1/inbox Endpoints: 68

Key capabilities:

• List and filter conversations with advanced query options
• Send and receive messages across channels
• Assign conversations to agents or teams
• Add internal notes to conversations
• Configure SLA policies and track breaches
• Manage conversation status (open, pending, snoozed, closed)
• Priority management and bulk operations