Conditions Nodes

Decision points — if/else branching, switch cases, status checks, field comparisons.

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30 of 47 nodes

Check Active Subscriptions

1in2out▼

Check number of active subscriptions

condition

Check Agent Availability

1in2out▼

Check if agent is available

condition

Check Agent Presence

1in2out▼

Check agent's presence/availability status (online, away, busy, offline)

condition

Check Agent Role

1in2out▼

Check agent's role

condition

Check AI Language

1in2out▼

Check AI-detected language of the message

condition

Check AI Sentiment

1in2out▼

Check AI-detected sentiment of the latest message

condition

Check Average Payment

1in2out▼

Check customer's average payment amount

condition

Check Business Hours

1in2out▼

Check if within business hours

condition

Check Channel

1in2out▼

Check if conversation is from specific channel

condition

Check Custom Property

1in2out▼

Check custom property value

condition

Check Customer Status

1in2out▼

Check the customer's account status

condition

Check Date Range

1in2out▼

Check if within date range

condition

Check Day of Week

1in2out▼

Check day of week

condition

Check Follow-up Date

1in2out▼

Check follow-up date

condition

Check Group Conversation

1in2out▼

Check if conversation is a group chat

condition

Check Has Active Subscription

1in2out▼

Check if customer has any active subscription

condition

Check if Assigned

1in2out▼

Check if conversation has assigned agent

condition

Check if Lead Assigned

1in2out▼

Check if lead has responsible user

condition

Check Language

1in2out▼

Check message language

condition

Check Last Payment Date

1in2out▼

Check when the customer last made a payment

condition

Check Lead Close Date

1in2out▼

Check when a lead was closed (won/lost)

condition

Check Lead Exists

1in2out▼

Check if lead record exists

condition

Check Lead Stage

1in2out▼

Check current pipeline stage

condition

Check Lead Status

1in2out▼

Check status (hot/cold/won/lost)

condition

Check Lead Tags

1in2out▼

Check if lead has specific tag(s)

condition

Check Lead Type

1in2out▼

Check lead type/segment

condition

Check Lead Type

1in2out▼

Check lead type

condition

Check Lead Value

1in2out▼

Compare lead value (stored in cents)

condition

Check Lead Value Amount

1in2out▼

Check the monetary value of a lead

condition

Check Message Content

1in2out▼

Check if message contains text/keywords

condition