Triggers Nodes
Event-based workflow starters — conversation events, lead changes, webhooks, scheduled, idle timers.
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30 of 90 nodes
AI Suggestion Accepted
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Triggers when an agent accepts an AI suggestion
AI Suggestion Generated
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Triggers when AI generates reply suggestions
AI Suggestion Rejected
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Triggers when an agent rejects an AI suggestion
API Token Created
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Triggers when a new API token is generated
API Token Revoked
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Triggers when an API token is revoked
API Token Updated
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Triggers when an API token is updated
API Token Used
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Triggers when an API token is used to authenticate
Bonus Created
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Triggers when a new bonus is created
Bonus Deleted
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Triggers when a bonus is deleted
Bonus Updated
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Triggers when a bonus is updated
Cellxpert Created
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Triggers when a new Cellxpert account is created
Cellxpert Deleted
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Triggers when a Cellxpert account is deleted
Cellxpert Updated
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Triggers when a Cellxpert account is updated
Contact Tag Added
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Triggers when a tag is added to a customer/contact
Contact Updated
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Triggers when any information on an existing contact changes
Conversation Assigned
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Triggers when conversation is assigned to an agent
Conversation Priority Changed
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Triggers when conversation priority changes (low/normal/high/urgent)
Conversation Status Changed
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Triggers on status change (open/closed/pending/snoozed)
Conversation Unassigned
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Triggers when a conversation becomes unassigned
Custom Property Config Updated
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Triggers when a custom field definition is modified (name, options, settings)
Custom Property Created
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Triggers when an admin creates a new custom field definition in your workspace
Custom Property Deleted
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Triggers when a custom field is permanently removed from the workspace
Custom Property Value Updated
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Triggers when a custom field value is changed on a customer, lead, or conversation
Follow-up Date Reached
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Triggers when a lead's scheduled follow-up date arrives or is approaching
FTD Tier Created
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Triggers when a new FTD tier is created
FTD Tier Deleted
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Triggers when an FTD tier is deleted
FTD Tier Updated
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Triggers when an FTD tier is updated
Instagram Account Connected
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Triggers when an Instagram account is linked
Instagram Account Disconnected
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Triggers when an Instagram account is unlinked
Instagram Message Deleted
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Triggers when a message is permanently deleted